How to Login to At Your Service Online

At Your Service Online (AYSO) is an extremely valuable resource for getting information about your benefits as a UC employee. Once you discover how important this site is, you'll want to bookmark it so you can visit it again and again.

But first, you need to login to the site. Here's a quick guide of how to do just that.

Who can use At Your Service Online?

Employees who have access to At Your Service Online. This includes:

  • Career, limited, contract and student employees
  • Graduate Student employees and Post Doctorate Scholars
  • Separated employees within 12 months from their separation date

Employees who have an incorrect Social Security Number (SSN) in the Personnel Payroll System (PPS) or have yet to receive a SSN, will not be able to access AYSO until the SSN is corrected/entered in PPS. Contact your departmental personnel representative for assistance.

Where to find access to At Your Service Online

You can find the link to At Your Service Online in the Related Information section. AYSO is best viewed with Microsoft Internet Explorer 7.0 or greater for Windows users or Safari for Mac users.

Signing into At Your Service Online

Once at the sign in page, you will login to AYSO based upon the type of user you are.

  • If you are a prior user, enter your Username and Password on the Sign In page.
  • If you are a prior user and have forgotten your logon information, click on Forgot Your Username or Password links.
  • If you are a new user to AYSO, click on New Users link to create an account (this link is in the "Sign In" box at the bottom).

See instructions "Create Your Permanent Information" below for more details.


Type of User

Login Information

New User within 31 days of your date of hire (within period of initial eligibility [PIE])
  • Username - your Social Security Number (no slashes or dashes)
  • Password - your temporary password is your 8 digit date of birth. Format: mmddyyyy with no slashes or dashes. For example, if your date of birth is June 23, 1974, your temporary password is 06231974.
New User after 31 days from your date of hire (PIE period has ended)
  • Username - your Social Security Number (no slashes or dashes)
  • Password - your temporary password may have expired. Go to Payroll Services website for assistance.
Prior User (you previously created an AYSO Username and Password)
  • Enter your previously established Username and Password.
  • If you forgot your Username and/or Password, click on the Forgot Username or Password link. You will be asked to answer several challenge questions that you created previously.

Create Your Permanent Login Information

Once you have successfully logged in to AYSO, if you are a first time user, you will be asked to create your permanent login information.

You will be asked to:

  • Create a permanent password - this must contain 6 to 12 alpha-numeric characters.
  • Agree to a Password Authorization - Please review and agree to terms in order to establish record.
  • Create a Security Word - You will be prompted to create a security word that a Customer Service or Benefits Representative can use to help identify you when you call for information.
  • Create a permanent Username - You will be asked to create a username that is not your Social Security Number.
  • Add a personal email address - You will have the opportunity to add your personal email address to AYSO (hotmail, gmail, etc.).
  • Establish 6 Challenge Questions - You be asked to establish and answer 6 out of 12 Challenge Questions. These answers will allow you access to your personal information if you forget your password.

If you have any questions about this process, contact Campus Human Resources Benefits Services at 310-794-0830.

Campus Human Resources, Benefits Services
Phone: (310) 794-0830 | Fax: (310) 794-0835