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Bruin CHR Service Center

Implemented on December 7, 2023, the Bruin CHR Service Center, powered by ServiceNow HR Service Delivery (HRSD), is a centralized HR case and knowledge management solution designed to streamline how campus departments submit requests to Campus Human Resources and how HR services are delivered to the campus community. The platform will provide a single portal where users can submit and track HR requests, access the HR Knowledge Base, and find HR-related resources, guidance, and information.

Features

The Bruin CHR Service Center provides a streamlined user experience through a centralized portal that enables users to:

  • Submit HR requests directly to Campus Human Resources (CHR) Compensation and the HR Payroll and Operations Center (HRPOC)
  • Track the status of active HR requests and view the history of previously submitted cases
  • Access case notes, communications, and final decisions or outcomes for HR requests
  • Search an HR Knowledge Base for policies, procedures, resources, and other HR-related information

Users with the Bruin CHR Service Center HR Compensation Submitter role have access to the following campus-wide Staff and Student HR services:

  1. Administrative Stipend
  2. Compensation General Inquiry
  3. Dual Employment Request
  4. FLSA Resolution
  5. Salary Action Request

These include requests that need to be reviewed and approved by CHR Compensation. Departments will still maintain delegated authority to process compensation and salary actions locally as outlined by the appropriate policies, PPSM-30 and Local Procedure 30.

For HRPOC Clients, all compensation and salary action requests must be submitted to HRPOC through the Bruin CHR Service Center for processing.

For HRPOC clients and client employees, all current HR and Payroll Services:

  1. Administrative Stipend (available to HR Compensation Submitter role only)
  2. Benefits Services General Inquiry
  3. Compensation General Inquiry (available to HR Compensation Submitter role only)
  4. Dual Employment Request (available to HR Compensation Submitter role only)
  5. Employee & Labor Relations Inquiry
  6. FLSA Resolution (available to HR Compensation Submitter role only)
  7. HR General Inquiry
  8. HRIS Application Systems Support
  9. Payroll General Inquiry
  10. Salary Action Request (available to HR Compensation Submitter role only)
  11. Staff Personnel Policy Inquiry
  12. Talent Acquisition & Hiring Inquiry
  13. Training/Learning & Organizational Development Inquiry

Additional HR services will be made available in the Bruin CHR Service Center in future phases.

Organization- or department-specific workflows are not available at this time. As the Bruin CHR Service Center continues to evolve and additional HR services are transitioned into the platform, organization- and department-specific workflows may be considered as part of future enhancements on the long-term Bruin CHR Service Center roadmap.

Processes related to other UC support systems, such as the UCLA Central Resources Unit (CRU) or the UC Retirement Administration Service (RASC), will not be impacted.

Getting Access

If you will be submitting salary and compensation action requests for your department, subdivision, division, or organization, work with your Chief Administrative Officer (CAO) and Departmental Security Administrator (DSA) to obtain the appropriate DACSS access.

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