Understanding Employee Complaint Procedures
The university and various federal and state agencies have established processes for employees to complain about inappropriate or incorrect acts by university employees. The process depends on the type of complaint and whether the complainant is represented by a union. For more information on how to file and the time limit within which to file, reach out to the primary contacts below.
Types of Complaints
Grievance
A grievance is a written complaint by a represented employee, a group of represented employees, or a union alleging that the University has violated a specific provision of the collective bargaining agreement.
How to Report: Contact union, see Collective Bargaining Agreements on Grievance and Arbitration
If you have questions regarding the grievance process for a collective bargaining agreement that has expired, please reference the post deprivation hearing process.
Complaint
A complaint is a written claim by a non-represented employee regarding a specific management act that is alleged to have either adversely affected the employee’s existing terms and conditions of employment, or violated a provision of the Personnel Policies for Staff Members (PPSM).
How to Report: PPSM Complaint Form
Primary Contact: Employee Relations Consultant
Abusive Conduct
The University of California's Abusive Conduct Policy prohibits abusive conduct and retaliation by and against members of the University community in the workplace. It applies to all University employees (including student employees), unpaid interns, and third parties. The Policy also prohibits retaliation against any person who, in good faith, reports abusive conduct, assists someone with a report of abusive conduct, or participates in an investigation or other process under the Policy.
How to Report: Abusive Conduct Intake Form
Further Information: University of California's Abusive Conduct Policy
Contact
Employee & Labor Relations staff members are available to assist employees in initiating these processes.
Email employee.relations@chr.ucla.edu
Phone: (310) 794-0860 | Fax: (310) 794-0865
Office Hours: Monday – Friday 8 a.m. to 5 p.m.
Campus Human Resources, Employee & Labor Relations
10920 Wilshire Boulevard, Suite 380
Los Angeles, CA 90024-6504
Mail Code: 146548
Other Reporting
For information on additional processes and links to further information, please see the the links below.
Whistleblower: Reporting & Retaliation
Involves Improper Governmental Activities/Whistleblower Retaliation
Whistleblower Hotline: UC Whistleblower website or call 800-403-4744
Further Information: UC Whistleblower Policy, UC Whistleblower Protection Policy
Discrimination or Harassment
Discrimination or harassment on basis of race, sex, national origin, age, or other protected factor against staff member.
Primary Contact: EDI Civil Rights Office (EDI-CRO), note their yellow top button to Report an Incident.
Further Information: Discrimination, Harassment, and Affirmative Action in the Workplace
Sexual Violence and Sexual Harassment
Primary Contact: Title IX Office
Further Information: Policy on Sexual Violence and Sexual Harassment
Other Resources
Staff & Faculty Counseling Center (SFCC)
The UCLA Staff & Faculty Counseling Center (SFCC) provides confidential, professional counseling and well-being resources to support faculty and staff in managing personal and professional challenges. SFCC promotes mental health, resilience, and a healthier workplace community across UCLA.
Office of Ombuds Services
Provides confidential, impartial, and informal conflict resolution and problem-solving services for all staff, Non-Senate Academics, and Faculty who perform management functions.
UCLA Principles of Community
The UCLA Principles of Community affirm the university’s commitment to creating an inclusive, respectful, and welcoming environment where individuals from all backgrounds are valued. These principles guide how Bruins engage with one another through equity, compassion, and mutual respect.
True Bruin Values
The True Bruin Values represent the core principles that define the UCLA community: integrity, excellence, accountability, respect, and service. They encourage Bruins to act with purpose, support one another, and contribute positively to the campus and broader community.
For more resources and support see Employee Support Resources.
Related Policies & Procedures
Questions?
If you have questions for Employee Relations, please contact your Employee Relations (ER) Consultant or email employee.relations@chr.ucla.edu.
or if you have questions for Labor Relations, please contact your Labor Relations (LR) Advocate or email labor.relations@chr.ucla.edu.
UCLA Health employees can receive assistance by emailing uclahealthlaborrelations@mednet.ucla.edu or by calling 310-794-0500.