Performance that remains below standard, despite one or two performance coaching sessions, can deflate the productivity and morale of an entire work group. It can dominate a leader’s time, leading to frustration and stress. This session teaches the skills and techniques that give leaders the confidence to handle these sensitive discussions effectively. This course helps managers build skills in handling chronic performance problems, including using effective interaction skills to conduct the performance problem discussion, provide ongoing support and feedback, and determine when to impose formal consequences. Objectives are to help leaders:

• Effectively address poor performance in a firm, fair, and consistent manner.
• Minimize the impact of chronic performance problems on people, productivity, and profitability.
• Provide problem performers with a clear understanding of what they must do to improve and the consequences of failing to do so.
• Encourage people to take ownership of, and be accountable for, improving their work performance.

This course counts as an elective course toward the Management Development Certificate. It may also be taken individually without pursuing the certificate.

The courses in the Management Development Certificate suite are targeted for managers in particular job classifications. This course is open to UCLA staff and faculty managers in roles with payroll titles classified at the following levels (including equivalent IT and academic classifications):

• Roles currently classified under the Career Tracks system:
  • MGR1 through MGR4
  • Professional 4 and 5
• Roles still classified under the pre-Career Tracks system:
  • MSP – all levels
  • PSS-5 through PSS-7 

(Note, roles classified at Career Tracks Supervisor/SUPV levels — i.e. job titles that end in SUPV 1 or SUPV 2 — are generally not eligible to take this course.)

Supervisors who are not classified at the levels above but who have attained the Supervisory Leadership Principles Certificate – Enhanced and the Supervisory HR Principles Certificate are also eligible to enroll.

Visit Management Development Certificate for additional information.

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Search the course title in the UC Learning Center. Use your UCLA Single Sign-On ID to log in. If you do not see the course listed, it may still be in the process of being scheduled. Email learning@chr.ucla.edu for assistance.