Activity Code:
UC-PMC-CMELEC2-LA
Instructor:
Badges, Certificates, and Collections:
UC People Management Certificate (Elective)
UC Competency:
Audience:
Managers & Supervisors
Location:
Self-paced e-course
Estimated Duration:
28 minutes
Frequency:
Always available
Course Fee:
No fee
Of all the different types of skills and competencies a project manager uses when managing projects, "soft" skills are the most important. The ability to communicate effectively with team members and negotiate between different demands enables the project manager to manage project conflict. Effectively resolving conflict helps stakeholders remain positive and can mean the difference between project success and failure.
In this course, you'll learn about change management and dealing with conflict. You'll explore how to handle it when someone requests project changes, how to create a plan for communicating with stakeholders, and approaches for dealing with conflicts that arise.
This is a one of the elective courses under the Change Management category for the UC People Management certificate.
Search the course title in the UC Learning Center. Use your UCLA Single Sign-On ID to log in. If you do not see the course listed, it may still be in the process of being scheduled. Email learning@chr.ucla.edu for assistance.