Activity Code:
LACCHR0113-TSS
Instructor:
Kelsey Duff
Badges, Certificates, and Collections:
UC Competency:
Service Focus
Audience:
All Staff & Faculty
Location:
Webinar
Estimated Duration:
.5 hour
Frequency:
Course Fee:
No fee
This class is for anyone who wants to develop a more effective approach to dealing with customers. A basic customer service philosophy will be discussed which helps participants develop a service orientation. In addition, participants will learn characteristics of the effective customer service provider, how to listen to customer concerns, how to improve areas of service delivery, how to say no and remain customer friendly, and techniques for creating positive customer relationships and customer satisfaction.
Search the course title in the UC Learning Center. Use your UCLA Single Sign-On ID to log in. If you do not see the course listed, it may still be in the process of being scheduled. Email learning@chr.ucla.edu for assistance.