Trust is an instrumental component of great management. This course is designed to help managers understand the importance of trust to great leadership and to recognize how to build trust using trust drivers, authenticity in one’s interactions, and informal information sharing.

• Spending time on this self-paced course will help participants be able to:
• Recognize how to build trust using trust drivers
• Describe ways that you can boost credibility
• Explain how to demonstrate empathy
• Identify ways you can show authenticity in your interactions

This course counts as a required course toward the Management Development Certificate. It may also be taken individually without pursuing the certificate.

The courses in the Management Development Certificate suite are targeted for managers in particular job classifications. This course is open to UCLA staff and faculty managers in roles with payroll titles classified at the following levels (including equivalent IT and academic classifications):

• Roles currently classified under the Career Tracks system:
  • MGR1 through MGR4
  • Professional 4 and 5
• Roles still classified under the pre-Career Tracks system:
  • MSP – all levels
  • PSS-5 through PSS-7 

(Note, roles classified at Career Tracks Supervisor/SUPV levels — i.e. job titles that end in SUPV 1 or SUPV 2 — are generally not eligible to take this course.)

Supervisors who are not classified at the levels above but who have attained the Supervisory Leadership Principles Certificate – Enhanced and the Supervisory HR Principles Certificate are also eligible to enroll.

Visit Management Development Certificate for additional information.

Please contact learning@chr.ucla.edu with any questions regarding requesting exceptions to this eligibility scope.

Start Course

This self-paced course will open in the Bruin Learn Platform. Use your UCLA Single Sign-On ID to log in.