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Recognizing and Resolving Workplace Conflict (Self-Paced)

Activity Code: LACCHR1268
Instructor: David Fuller
Badges, Certificates, and Collections: Management Development Certificate (MDC) (Elective)
UC Competency: Belonging & Community, Collaboration, Communication, Continuous Improvement, Mission & Vision Focus, Problem Solving, Service Focus, Stewardship
Audience: Managers & Supervisors
Location: Self-paced e-course
Estimated Duration: 3.5 hours
Frequency: Always available
Course Fee: No fee

This course teaches leaders how to recognize when a conflict is escalating and how to minimize damage by using the most appropriate resolution tactic — regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively. After completing this course, participants should be able to:

  • Recognize the most common causes of conflict at work
  • Recognize the common warning signs of conflict at work
  • Assess the effect/impact of workplace conflict (people/morale, productivity, and results)
  • Recognize the shared ownership of resolving conflict at work
  • Identify techniques for resolving workplace conflict

This course counts as an elective course toward the Management Development Certificate. It may also be taken individually without pursuing the certificate.

The courses in the Management Development Certificate suite are targeted for managers in particular job classifications. This course is open to UCLA staff and faculty managers in roles with payroll titles classified at the following levels (including equivalent IT and academic classifications):

Roles currently classified under the Career Tracks system:

  • MGR1 through MGR4
  • Professional 4 and 5

Roles still classified under the pre-Career Tracks system:

  • MSP – all levels
  • PSS-5 through PSS-7

(Note, roles classified at Career Tracks Supervisor/SUPV levels — i.e. job titles that end in SUPV 1 or SUPV 2 — are generally not eligible to take this course.)

Supervisors who are not classified at the levels above but who have attained the Supervisory Leadership Principles Certificate – Enhanced and the Supervisory HR Principles Certificate are also eligible to enroll.

For additional information please visit the Management Development Certificate.

Please contact learning@chr.ucla.edu with any questions regarding requesting exceptions to this eligibility scope.

Start Course

This self-paced course will open in the Bruin Learn Platform. Use your UCLA Single Sign-On ID to log in.