Registration for these courses is via the UC Learning Center (lms.ucla.edu). If the course does not appear when searched for, search again a few weeks later; courses only appear in search results when a future session date is on the calendar.
Coaching for Improvement
This course is part of the Management Development Certificate suite, and is targeted for managers in MSP or PSS-5 classifications (or the equivalent).
Coaching for Improvement helps leaders conduct effective improvement discussions and provide feedback and ongoing support needed to improve performance. Objectives are to help leaders:
- Encourage others to take charge of improving performance and altering work habits, develop an improvement plan, and measure their progress.
- Prepare for and conduct successful improvement discussions.
- Handle specific challenges that might occur during such discussions.
- Foster morale and productivity by addressing performance and work-habit issues in a firm, fair, and consistent manner.
Coaching Using Feedback
Providing staff members feedback on their work – both for correction and reinforcement – is a cornerstone of good performance management. Coaching employees using feedback is critical to a supervisor's success, yet many don't do it often enough (or at all). This one-hour session provides an effective, step-by-step how-to for giving team members the feedback they need to be successful and engaged in their work.
