Timeless Skills Series
This series of workshops was compiled to address competencies and skills relevant to success at any time and in any role, team, or organization. Each course is designed to be informative, and engaging. You will be encouraged to reflect on your personal development need, plan to apply the content to work, and explore additional resources that build on key learnings. The courses are offered in a variety of formats such as, live on zoom, webinar, asynchronous e-courses. Please read the details listed for each course below for instructions on how to register.
Strategic & Empowered Career Management Badge
As higher education, all its various fields, and job markets across all industries shift and transform in response to the tumultuous times we live in, responsibility for career development and advancement largely resides on our individual shoulders. With the help of the UCLA Learning and Organizational Development Team, you can learn the necessary skills to manage your career journey. The Strategic & Empowered Career Management badge will introduce you to the essential tools and concepts needed to take control of your career and create a strategic action plan for both short-term and long-term goals. To access the badge, click here.
Project Development, Execution & Facilitation Badge
Do you have inspiration that might help you bring value to your work, your department or the university? Do you wish you could develop your inspiration into great ideas and projects? Would you like the tools and skills to plan and implement those projects and get others on board? CHR Learning & Organizational Development’s badge in Project Development, Execution and Implementation will give participants a hands-on, interactive introduction to developing a project idea, creating departmental buy in, planning project timelines, anticipating risks and challenges, and exercising their influence to achieve results. To access the badge, click here.
Leading and Managing in a Remote World (Live on Zoom)
This workshop is designed to improve effectiveness in managing staff in a remote environment, which can be an opportunity and a challenge. Attendees will be explore tips and tools for effectively managing performance from a distance and create a plan to foster connection in a virtual environment. This course is offered live via zoom. To register, please log into the UC Learning Center and search the course title using the search box in the upper right corner.
Time-Management Express (Webinar)
This workshop focuses on a scarce resource - time. If you are looking for practical techniques for making time a manageable resource, then this class is for you. Several methods for examining, planning and maximizing the utilization of time will be discussed. Some of the topics covered include understanding the principles of time management, identifying and setting priorities, and developing a personal time management plan. To register, click here or visit the UC Learning Center.
The Science of Resilience: How to Navigate Challenging Times (Webinar)
During challenging times, resilience in your life and work is more important than ever. Yet it’s not easy to feel motivated when you’re overwhelmed or stressed. The good news is that 40% of your resilience comes from using a set of skills that anyone can learn. In this program, you’ll learn resilience skills to develop an adaptable mindset, overcome your brain’s hardwired negativity bias, and manage your nervous system for better focus. To register for this webinar, click here or visit the UC Learning Center.
Managing Up: Communicating Effectively with Your Boss (Live on Zoom)
This course is designed to help participants develop a winning relationship with their manager that is respectful, beneficial for the organization, and professionally rewarding for all. Upon completion of this course, each participant will able to: Define and explain the importance of managing up; Identify develop ways to work with personality types at work; Decipher and understand their manager’s priorities; Apply the five key steps for managing up. This course is offered live via zoom. To register, please log into the UC Learning Center and search the course title using the search box in the upper right corner.
Customer Service (Webinar)
This class is for anyone who wants to develop a more effective approach to dealing with customers. A basic customer service philosophy will be discussed which helps participants develop a service orientation. In addition, participants will learn characteristics of the effective customer service provider, how to listen to customer concerns, how to improve areas of service delivery, how to say no and remain customer friendly, and techniques for creating positive customer relationships and customer satisfaction. To register for this course, click here.
Managing Your Performance (Live on Zoom)
This workshop is designed to help participants make their best contribution in any position. Star performers have a strong sense of their strengths, are committed to ongoing improvement, and collaborate with colleagues to pursue work goals. You will explore how an organization's mission and objectives can be leveraged to energize you, the critical role communication plays in having your work seen, and how to set priorities that enable you to be a high-performing employee. This course is offered live via zoom. To register, please log into the UC Learning Center and search the course title using the search box in the upper right corner.
Introduction to Supervision (Live on Zoom or Webinar)
This class provides new supervisors and those seeking refresher skills an orientation to the role of supervision. Through exercises and group discussion, participants are presented an overview of the many facets of supervision. Self-assessments are provided to help participants compare their current skill levels to those required of a supervisory position. The class will focus on these important areas in developing supervisory effectiveness at the University the role and five function of supervisors, formal and informal organizational structures, resources and policies, and assessing individual strengths. This course is offered live via zoom 3-4 times a year or 24/7 as a webinar. To register for the live course, please visit the UC Learning Center. To register for the webinar, click here.
Working in Teams Webinar
Teams and teamwork are essential in today’s workplace. An understanding of how to successfully be part of a team can create cohesion and enhance effectiveness of your work group. This class will cover recognizing how your team is doing, understanding how teams build, characteristics of an effective team member, key components that make a group a team and the importance of group dynamics and communication. To register for the webinar, click here.
Crafting Your Message: Content Development for Presentations
Great presentations start with great content. How often do you get invited to meetings or presentations with a clear understanding of the intended purpose or outcome? And how often do you leave those speaking engagements feeling energized and clear about your next steps? If you’d like to your team or audience to be engaged by your content and motivated to take action, then take this course to learn how audience analysis, storytelling, crafting a clear singular message, and other research-based presentation techniques can get you there. This course will be offered as an e-course in late 2025.
Compelling Visuals: Visual Design for Presentations (Coming soon)
Presentation visuals like PowerPoint can either help or harm your presentation. Too often, presentation visuals are an afterthought, a dumping ground for additional information, or speaking notes for the presenter. You will have an opportunity to enhance your visual thinking skills by learning how to apply visual thinking principles to the design process. This workshop will teach you approaches and best practices for making sure your visuals enhance an audience’s engagement, understanding and appreciation of your presentation. This course will be offered as an e-course in late 2025.
Telling the Story: Public Speaking (Coming soon)
Public speaking is an anxiety provoking activity for many people, but it doesn’t have to be. This workshop will explore the emotional origin of public speaking anxiety and introduce tools to help you mitigate your emotional response. You will learn about the main factors of effective spoken communication: vocal variety, articulation, language use and nonverbal communication. This workshop will provide you with opportunities to practice your skills in a safe and welcoming setting. This course will be offered as an e-course in late 2025.
