Conflict in the Workplace

Whenever individuals work together, differences in styles, ideas, or goals may cause workplace conflicts. Workplace conflict is normal and healthy, and when managed effectively, it can strengthen work units, improve communication, and result in greater productivity.

Conflict resolution

Addressing misunderstandings and disagreements early on increases the likelihood of a positive outcome. The University promotes healthy conflict resolution by offering the following resources:

Individual coaching and counseling
Classes and department-based trainings
Advice and consultation on informal conflict management
Formal complaint resolution processes
Abusive conduct policy

Campus resources

Office Name	Telephone
Behavioral Intervention Team Promotes campus safety by identifying potential threats of workplace violence, harassment, intimidation, or other threatening disruptive behavior.	(310) 794-0422
CHR Employee & Labor Relations Employee Relations Consultants provide consultation and advice to managers, supervisors, and employees regarding personnel issues, with the goal of improving and maintaining workplace relationships.	(310) 794-0860
CHR Training and Development Offers classes to help you hone your own conflict management and communication skills and build productive work relationships.	(310) 794-0850
Guidance on Abusive Conduct and Bullying in the Workplace
Insurance & Risk Management Provides risk management programs and services to the UCLA campus, including Workers' Compensation, claims processing and training in insurance and risk matters.	(310) 794-6948
Office of Ombuds Services Provides confidential, impartial, and informal conflict resolution and problem-solving services for all staff, Non-Senate Academics, and Faculty who perform management functions.	(310) 825-7627
Staff Diversity & Affirmative Action/EEOC Office Provides assistance in resolving and investigating complaints of discrimination and harassment.	(310) 794-0691
Staff and Faculty Counseling Center Offers free, voluntary, and confidential services to assist UCLA faculty and staff who are experiencing personal difficulties that affect their performance on the job, as well as one-on-one counseling and department-based trainings.	(310) 794-0245
Title IX Office Provides assistance in resolving and investigating complaints of sexual harassment, sexual violence, and gender discrimination.
UCLA Principles of Community
Whistleblower Hotline Confidential means for reporting suspected misconduct under the California Whistleblower Protection Act.	(800) 403-4744