The Bruin CHR Service Center (previously known as ServiceNow HRSD) is an HR case management and knowledge management solution that will streamline the intake of HR requests from campus departments to Campus Human Resources and the delivery of HR services to the campus community. It will house a unified portal for submitting and tracking the status of HR requests, accessing the Knowledge Base and searching for HR-related resources and information.
Benefits
The Bruin CHR Service Center offers a streamlined user experience and unified portal to:
- Submit HR requests directly to Campus Human Resources (CHR) and HR Payroll and Operational Center (HRPOC)
- Track and view the status and case history of in-progress and past HR requests submitted in the Bruin CHR Service Center
- View case notes, communications, and the decisions or outcomes for HR requests submitted in the Bruin CHR Service Center
- Search for HR-related information in centralized knowledge base
December 2023 Go Live Includes
- The first phase of the Bruin CHR Service Center implementation replaces the CHR compensation & salary action requests currently housed in PeopleAdmin and the current HRPOC ticketing system, and is scheduled to go live on Thursday, December 7, 2023.
Additional HR services will be made available in the Bruin CHR Service Center in future phases, beginning Spring 2024.
Bruin CHR Service Center Access
Beginning December 7, 2023, individuals who have been provisioned the HR Compensation Submitter (HRCPSBMT) role for the Bruin CHR Service Center in DACSS will be able to access the Bruin CHR Service Center to submit requests. Please work with your CAO and DSA to determine if you should be provisioned this role for your department. Once approved by your CAO and provisioned by your DSA, you are encouraged to refer to the following resources before submitting your requests in the new system.
